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What does it actually take to scale hospitality?
Aaron Newton, Chief Data Officer and Co-founder of Thanx, takes the stage at RLC 2026 to make the case that AI isn't just a buzzword for restaurants — it's the missing infrastructure for building real customer loyalty at scale.
In this talk, Aaron breaks down:
- Why loyalty is a business outcome, not a points program
- The $7M cart abandonment opportunity hiding in plain sight at enterprise restaurants
- How instant guest recovery drives a 29% lift in repeat visits — and why the third-party delivery apps have been weaponizing this for years
- What Thanx's new automated recovery tool, RecoveryAI, does to finally put first-party digital on equal footing
If you're a restaurant operator thinking about frequency, retention, and what AI is actually good for — this one's worth your time.
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