LOYALTY TRANSITION

Loyalty transition without the headache

Our key stats

2-5x

Active member growth in your first 6 months on Thanx

98%

Thanx restaurant customer retention rate

90 days

Average loyalty program launch and transition timeline

Grow your program during the switch

Switching to Thanx typically grows active customers 2-5x within six months, not shrinks them. Guests keep their existing app, sign in with just their email, and immediately access their transferred benefits—while best-in-class multi-channel enrollment captures new members at every touchpoint.

Learn more about loyalty

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Customer success stories

Transition success

We turned our capture rate from 7.5% to 20%. In the months after launching the program, each of our shops was achieving eight times the number of signups per month than they were on Punchh. Those things played out exactly how we had hoped that they would, and made the impact that we hoped that they would.

Adam Porter, Sr. Director, Marketing | Cheba Hut

2.7x

Increase in active member engagement

Increase in sign-ups per month per location

562k

Members enrolled in 11 months

Read the Case Study

Next up: Pokeworks

We laid out the program we wanted and Thanx helped us make it real. It was a seamless migration with almost no issues. Since launching, we have seen a strong double-digit growth in YoY sales.

Ha Ly, Head of Marketing | Pokeworks

Increase in membership in the first 7 months

14%

Increase in SSS YoY after launching

Days to launch from start to finish

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Next up: Mo'Bettahs

Thanx was able to transfer all of our previous program data while our loyalty members' accounts were updated seamlessly. The Thanx implementation team was there every step of the way to guide us to a successful launch and continues to advise us on best practices for our program.

Rob Ertmann, CEO | Mo’Bettahs

Active users within a few weeks on Thanx

15x

Increase in sign-ups in year one

30%

Increase in digital sales after launching

Read the Case Study

Next up: Cheba Hut

Complete data migration with zero guest disruption

Transfer complete guest history including purchase data, points balances, loyalty tier status, and preferences—guests sign in with their existing email (no password required) and immediately access all transferred benefits.
Map existing benefits to your new program structure with complete flexibility to maintain your current program exactly as is or optimize points, rewards and tiers for better performance.
Existing app users receive an automatic overnight update with no new download required—guests open the familiar app and see their benefits waiting for them.
Validate all migrated data before launch through rigorous testing to ensure accuracy of loyalty calculations, tier assignments, and points balances.
Communicate changes clearly with proven templates and best practices for pre-launch and launch messaging—keeping guests informed 1 month before, 1 week before, and on launch day to minimize confusion.

The transition from our previous app experience was completely seamless for our customers. There was no new app to install and no new enrollment process for loyalty.

Otto Othman, CEO

Pincho

Everything you need for a seamless transition

Our proven transition methodology protects guest relationships while accelerating program growth—with zero hardware requirements and minimal operational disruption.

Current Program Assessment

Evaluate your existing program structure and performance to determine whether to maintain your program exactly as is or optimize for better results.

Loyalty Data Transfer

Import complete guest records including points balances, tier status, and purchase history while validating accuracy before launch.

Automatic App Update

Existing app users receive an overnight update with no new download—guests open the familiar app and sign in with their email to access benefits.

Guest Communication Strategy

Execute pre-launch and launch communications using proven templates that clearly explain program changes and how to access transferred benefits.

Behind-the-Scenes Operations

Zero hardware requirements and no on-site POS configuration—all transition work happens behind the scenes with minimal impact on operations.

Transition Monitoring & Support

Track active customer counts, monitor guest adoption, and provide dedicated support to ensure smooth transition and immediate program growth.