Your implementation manager coordinates all workstreams and keeps you on track from kickoff to launch using best-in-class project management tools—no handoffs, no confusion.
Implementation
Go live in 90 days with expert guidance
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Our key stats
160+
The combined launch experience of our tenured implementation team.
90 days
Our average implementation takes 90 days, and many customers launch much faster.
75+
Transitions from legacy loyalty in the last three years, resulting in deep transition expertise.
Your team provided us with an outstanding experience! They ensured we stayed on track and met every milestone, allowing us to achieve our goal of launching in under 60 days.
Experts that guide every step of the way
Our implementation team brings real restaurant experience.They understand your challenges because they've lived them, and they know how to build programs that drive results from day one.
Single Point of Contact
Strategic Discovery and Planning
We provide guidance on program design, rewards structure, and marketing strategy—building a foundation for long-term frequency and profitability.
Technical Setup & Integration Management
Our team manages integrations with your POS, ordering platforms, and other systems—handling technical complexity while anticipating common challenges.
Launch and Campaign Planning Session
When participation is seamless, more guests engage and more data flows in. Rich customer profiles with 400+ attributes (from purchase history to visit patterns to preferences) enable sophisticated segmentation and targeting that drives customer lifetime value across your entire base.
Comprehensive Team Training
Hands-on training gets your marketing, operations, and support teams ready to execute campaigns and drive frequency immediately.
Thorough Testing & Quality Assurance
Comprehensive testing of integrations, data accuracy, and user flows ensures flawless performance on launch day.
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FAQ
Answers to commonly asked questions.
How long does Thanx implementation take?
The average Thanx implementation takes 90 days, and many customers launch significantly faster depending on their setup and needs.
Who manages the implementation process?
You are assigned a dedicated implementation manager who serves as your single point of contact from kickoff to launch, coordinating all workstreams with no handoffs or confusion.
Does Thanx handle technical integrations with my POS and ordering platforms?
Yes, the Thanx implementation team manages integrations with your point-of-sale, ordering platforms, and other systems, handling technical complexity while anticipating common challenges.
Can I migrate my existing guest data when switching to Thanx?
Yes, Thanx supports a complete guest data migration that transfers purchase history, points balances, preferences, and loyalty status to maintain continuity for your most valuable customers.
Does Thanx help with program design, not just technical setup?
Yes, your implementation manager provides strategic guidance on rewards structure, tiers, and engagement mechanics to build a program that drives frequency and protects margins from day one.
What testing happens before launch?
Thanx conducts comprehensive testing of integrations, data accuracy, and user flows to ensure flawless performance on launch day.
Does Thanx provide staff training as part of implementation?
Yes, online training is included to prepare your marketing, operations, and support teams to execute campaigns and drive frequency immediately after launch.
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