Resolve the issue while the guest is still in your app, not three days later in an inbox.
Real-time guest recovery
Automated guest recovery for first-party ordering
Build loyalty in the moment that decides the next visit.
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proven results
Measured in recovered revenue, not sentiment
The best software for restaurant guest recovery responds right away when an order goes wrong, not days later.
WITH RECOVERYAI:
More likely for guests to return
30%
Seconds to respond to guests, instead of days
<60
Cheaper than acquiring a new guest
6x
SEE HOW IT WORKS
From customer complaints to recovered revenue in under a minute
RecoveryAI uses a four-step automated workflow that triggers the moment a guest signals an issue with their order and resolves it automatically, inside your app or web ordering experience.
Personalize
Understand what actually happened
REPORT
Prove the impact
A complete guest recovery strategy, not a bolt-on tool.
RecoveryAI works because it's native to the loyalty platform that already runs your first-party ordering, marketing, and retention. Dissatisfied customers aren't routed to a separate system; they're handled in the same place you already build relationships.
Real-time engagement
CRM-native intelligence
Every recovery is informed by lifetime value, visit history, and loyalty tier because it lives in your CRM, not next to it.
Operator-controlled guardrails
Enable per location, set escalation rules, upload your brand voice, and configure which rewards can be used so that RecoveryAI never goes off-script.
Outcome-based pricing
You only pay when the issue is resolved and the guest comes back, not for seats or platform access.
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EXPLORE MORE
Beyond guest recovery.
Frequently Asked Questions
Everything operators ask before rolling out a guest recovery program — from how the AI behaves to how it ties into the customer feedback loop.
What is a guest recovery solution?
A guest recovery solution is software that identifies dissatisfied customers in the moment, resolves their issue, and brings them back for another visit, instead of letting them quietly churn. The best guest recovery solutions for restaurants combine real-time detection (catching the complaint while the guest is still engaged), a resolution mechanism (a credit, replacement, or escalation — not just a survey response), and attribution back to return-visit outcomes so operators can measure ROI rather than sentiment alone.
What are the best practices for implementation of guest recovery software?
Start by defining your guardrails: maximum reward value per resolution, escalation thresholds for VIP guests, and the brand voice the AI should use. Next, pilot RecoveryAI in 5–10 locations to calibrate guardrails against real customer feedback before rolling out chain-wide. Finally, share the resolution dashboard with both Marketing and Operations — because guest recovery sits at the intersection of both teams, alignment on outcomes (recovered guests, repeat-visit lift) prevents the program from being orphaned.
Is this a feedback or review-management tool? Does it replace Ovation, Tattle, or Momos?
No, and that distinction matters. Feedback platforms collect, score, and route guest sentiment so your team can learn and improve over time. RecoveryAI does something different: it acts in real time to resolve the guest's issue and bring them back. RecoveryAI is a conversion product; your feedback platform is a learning product. We still give you aggregate reporting and full transcripts, and we expose recovery data so your feedback tool can fold "this guest was already made whole" into its view.
Can we pilot at one or a few locations first?
Absolutely. RecoveryAI is enabled and budgeted location by location, so you can start with a single store or a small group, watch the results, and expand on your own timeline.
Can we preview how it will behave before turning it on?
Yes. Once configured, RecoveryAI runs your settings against five realistic scenarios — a first-time guest with a cold order, a VIP missing an item for the third time, and so on — and shows you exactly what it would do. It is a confidence check that your configuration matches your philosophy before a single guest sees it.
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