RecoveryAI: Why We Built This

RecoveryAI treats a guest complaint as revenue, not feedback.

Brandon Lowery, EVP at iServe (a Sonny’s BBQ franchisee), on the gap between the dining room and a digital order: “If a customer is inside the restaurant, all I have to do is go fix the issue… Takeout and online ordering is a really hard area to deal with the customer complaints… The biggest gap right now is solving those problems right away.”

Zach Goldstein, CEO of Thanx, on the bar guests now expect: “This is the Amazon model, instant resolution, and DoorDash has taken this and driven it into the restaurant industry.”

Alexa Detzi, VP of Customer Success, on how the agent responds automatically, in the restaurant’s own voice: “Let’s say fries were missing from the order. We can generate a reward for fries on that next order… This is all done very quickly in your brand voice without relying on your staff.”

Aaron Newton, Chief Data Officer, on why the agent needs more than just the order in front of it: “The agent gets a full history of the customer’s behavior, not just in their purchases, but also in their preferences… Agents are as powerful as the data that you give them.”

The read for operators: Thanx’s own data shows 40% of guests return even after a poor experience — and that jumps another 30% with the right real-time response. RecoveryAI is built to capture that lift automatically, in real time, without pulling a manager off the floor.

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