Thanx offers four core services: implementation, customer success management, managed guest support, and developer support, all designed to help restaurants launch and optimize their loyalty programs.
SUCCESS SERVICES
We strive to be your best partner.
From implementation to ongoing optimization, our team is invested in your success — offering hands-on guidance and the managed support other platforms don’t, so you can grow guest frequency and profitability with confidence.
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testimonials
Hear from our customers
“We count on Thanx for more than outstanding guest engagement technology – they serve as a strategic adviser, a technology consultant, and a true partner in innovation.”
“Everyone at Thanx that we’ve worked with has been absolutely wonderful and we’re just so thrilled to be in this partnership with you all.”
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We went from -7% same-store sales in Dec 2023 to +7% which is a massive swing. We attribute the turnaround to what we learned working with Thanx.”
testimonials
Hear from our customers
“We count on Thanx for more than outstanding guest engagement technology – they serve as a strategic adviser, a technology consultant, and a true partner in innovation.”
“Everyone at Thanx that we’ve worked with has been absolutely wonderful and we’re just so thrilled to be in this partnership with you all.”
ADVISORS & BOARD MEMBERS
Advised by the best
ADVISORS & BOARD MEMBERS
Hear from others who
have used our product
Our Success Services
We went from -7% same-store sales in Dec 2023 to +7% which is a massive swing. We attribute the turnaround to what we learned working with Thanx.”
Our implementation results
160+
The combined launch experience of our tenured implementation team.
90 days
Our average implementation takes 90 days, and many customers launch much faster.
75+
Transitions from legacy loyalty in the last three years, resulting in deep transition expertise.
Our customer results
223%
Average loyalty capture rate improvement in your first year after launching Thanx
5x
Average growth in engaged users in your first year after launch Thanx.
90%
Of new customers grow digital sales by 20% or more in year one on Thanx.
Let us handle front-line support.
<8 hour
Average ticket reply time
<22 hour
Average ticket resolution time
Optional
Managed support package
FAQ
Answers to commonly asked questions.
What success services does Thanx offer?
How long does implementation take with Thanx?
The average Thanx implementation takes 90 days, though many customers launch much faster, guided by a dedicated implementation manager with restaurant tech or operations experience.
What does a Thanx customer success manager do?
Every Thanx customer receives a dedicated customer success manager who builds tailored loyalty and marketing strategies, leads regular strategy sessions, and provides a 4-hour average response time for ongoing support.
Does Thanx offer guest-facing support?
Yes, Thanx is the only provider in the category who offers managed guest-facing support as an optional service, handling account questions, loyalty point inquiries, and receipt reconciliation with an average ticket reply time of under 5 hours and resolution time of under 15 hours.
What kind of results can restaurants expect after launching Thanx?
On average, Thanx customers see a 223% improvement in loyalty capture rate and 5x growth in engaged users in their first year, with 90% of brands growing digital sales and 50% of them growing digital sales by 50% or more.
Does Thanx support developers and technology partners?
Yes, Thanx provides comprehensive API documentation, responsive developer support, and a platform with greater than 99.95% uptime for merchants, agencies, and technology partners building on the platform.
Can restaurants transition from an existing loyalty program to Thanx?
Yes, Thanx has completed more than 75 transitions from legacy loyalty platforms in the last three years and offers dedicated support specifically for brands making the switch. Learn more about loyalty transition on our dedicated page.
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