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When a guest rates a first-party digital order thumbs-down, RecoveryAI opens a conversation and resolves it while the guest is still paying attention. Nobody has to watch an inbox between rushes.
How it works
1. The guest flags the order. A thumbs-down from your app, your ordering site, or the receipt email opens a chat.
2. RecoveryAI finds out what went wrong. It says up front that it's an AI, asks what happened, and gets the detail it needs to act.
3. It makes it right on the spot. A separate decision agent chooses the make-good strictly from rules you set: how generous to be, which rewards are approved, and how your brand sounds. The reward lands in the guest's account immediately.
4. Anything unusual goes to your team. Out-of-policy cases, suspected gaming, and repeat complaints route to a person, with guardrails built in. Guest names are never sent to the model, and you can switch it on location by location.
Guests whose issue is resolved the same day are measurably more likely to order again.
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