Your CSM partners with you from day one to understand business goals, competitive landscape, and success metrics that guide program strategy.
CUSTOMER SUCCESS
Loyalty experts who become part of your team
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Our key stats
223%
Average loyalty capture rate improvement in your first year
5x
Average growth in engaged users in your first year
90%
Of new customers grow digital sales in year one.
Customer Success Stories
Dedicated to your success.
Working with the Thanx success team feels like they're an extension of our team and truly a strategic partner. In every meeting, they come with ideas to make our loyalty program more effective, opportunities to optimize our program, and best practices to share. We have a million questions every week that we throw at our success manager, and she's always incredibly responsive with detailed answers and helps us troubleshoot whatever comes up.
Katie Love, Chief Marketing Officer | Sonny's BBQ
42%
Increase in habitual guests over 90 days
4x
Improvement in redemption rate
1%
Effective discount rate, down from 10%
Next up: Sweetfin
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The phone calls and regular meetings are invaluable and anytime we have a question about a campaign or in general such as, ‘We want to promote a new limited-time item. What is the best way to do this?’ Thanx has been a wealth of information and ensures that we are utilizing the platform to the best of our ability and using the data as best as we can.”
Seth Cohen, CEO | Sweetfin
250%
Growth in CRM database
8.5%
Increase in average check
Next up: Sonny's BBQ
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Proactive partnership that drives frequency and profitability
“Everyone at Thanx that we’ve worked with has been absolutely wonderful and we’re just so thrilled to be in this partnership with you all.”
“The Thanx team is collaborative, responsive, and a real partner in driving the success for our shared clients."
How we support your growth
Our CS team operates as an extension of your marketing department—providing strategic guidance, proactive optimization, and responsive support throughout your partnership with Thanx.
Onboarding & Strategic Foundation
Regular Performance Reviews
Scheduled strategy sessions analyze program performance, identify trends, and surface opportunities to improve frequency, engagement, and profitability.
Campaign Strategy & Optimization
Collaborate on campaign planning, review creative and targeting, and continuously optimize based on performance data and best practices.
Proactive Recommendations
Receive data-driven suggestions for program enhancements, new features to leverage, and tactics proven successful across our customer base.
Responsive Problem-Solving
Get fast, strategic answers to questions and challenges with 4-hour average response time—your CSM is accessible when you need guidance.
Continuous Program Evolution
Adapt your program as your business grows with ongoing strategic guidance that helps you scale frequency-building initiatives across your business.
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FAQ
Answers to commonly asked questions.
What does a Thanx Customer Success Manager actually do?
Your dedicated Customer Success Manager acts as a strategic partner, not just an account manager. They are seasoned restaurant and marketing professionals who guide campaign strategy, review performance data, and proactively identify opportunities to improve frequency and profitability.
How responsive is the Thanx Customer Success team?
Thanx provides a 4-hour average response time and an 8-hour SLA, so you get detailed, strategic answers to your questions quickly rather than waiting days for a reply.
Will I work with the same Customer Success Manager over time?
Yes. Thanx maintains consistent partnerships without handoffs or rotation, so your CSM builds institutional knowledge of your brand, business goals, and team over time.
What results can I expect in my first year with Thanx?
On average, customers see a 223% improvement in loyalty capture rate and 5x growth in engaged users in their first year, with 90% of new customers growing digital sales in year one (and 50% growing digital sales by more than 50%).
How does Thanx support campaign planning and optimization?
Your CSM collaborates with you on campaign planning, reviews creative and targeting, and continuously optimizes based on performance data and best practices proven across the Thanx customer base.
What does the onboarding process look like with Thanx?
From day one, your CSM partners with you to understand your business goals, competitive landscape, and success metrics that will guide your loyalty program strategy.
Can Thanx help me promote new menu items or limited-time offers?
Yes. Customers like Sweetfin, Bubbakoo's, and Dog Haus have used their CSM as a resource for exactly this, getting guidance on the best ways to leverage the platform and data to promote new items effectively.
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