Big players like Starbucks and Chick-fil-A have successfully navigated the world of mobile apps. Whether measured by usership, engagement, or data, these brands have set the tone for consumer expectations. Ultimately, a bad experience is detrimental to a brand. Consumers have no tolerance for bad mobile experiences – they’re ruthlessly selective about which apps they

For many restaurants facing stagnating traffic, third-party delivery (GrubHub, UberEats, Doordash, etc) offers the prospect of a “quick fix” – immediate top-line revenue growth without a lot of effort. But, while the short-term results may look great, delivery represents an equally larger danger to most restaurants: 1) A massive margin sacrifice2) The loss of a

Personalizing every customer interaction sounds like a pipe dream for time and resource-constrained restauranteurs, but today’s consumers have come to expect experiences tailored to their individual preferences. So how do you stand out from the plethora of competitors you face and offer memorable experiences that keep your customers coming back? Join Thanx and Elephant’s Deli

About the webinar: As we have discussed in our last two webinars of our Convenience 2020 Web Series, the convenience industry is rapidly changing and increasing revenue is becoming even more challenging. With the competitive landscape becoming massively disrupted due to the rise in technology, now more than ever it is critical for convenience stores

About the webinar: There’s no denying that engaged customers are extremely valuable.  Engaged customers represent a 23 percent premium in terms of wallet share, profitability, revenue, and relationship growth.  But to succeed at customer engagement you need to offer a highly personalized customer experience. And, despite the massive upside, 70 percent of merchants fail to personalize

About the webinar: The convenience store industry is being threatened by the rise in technology, from Amazon moving into the brick-and-mortar space and Walmart’s new “Pick up with Fuel” concept, to the rise in autonomous and electric vehicles. Convenience stores face a massive amount of technological, consumer and legislative changes, and need to fight to

About the webinar: Convenience stores have relied heavily on fuel and tobacco sales for a long time, but times are changing. When customers walk into a store they’re looking for more choices, especially when it comes to food. Healthy, fresh, and local is the new mantra. How can you know what your customers want? And