How to Connect Deliverect to Thanx: Integration Setup Guide

Integration overview

Deliverect connects your point-of-sale system to Thanx ordering and loyalty without requiring a native, direct integration between the two. It's built for restaurant brands running legacy or mixed POS systems, including many legacy and mixed environments like NCR Aloha, PAR Brink, and Oracle, where Deliverect already handles menu sync, store hours, and order routing back to the POS.

Once connected, Deliverect syncs your menu, store hours, and order data, and Thanx builds the guest-facing ordering experience, cart, checkout, payment, and loyalty, on top of it.

For brands evaluating Thanx, that matters most if you're not on Toast or one of Thanx's other natively integrated providers: Deliverect gives you a path to run Thanx digital ordering and loyalty using infrastructure you may already have. If you're already running natively on Toast, that direct path is the better fit; Deliverect exists for everyone else.

What you need to get connected

If you're evaluating whether Deliverect is the right path for your brand, here's what to check.

A Deliverect account. You'll need, or be willing to set up, an active Deliverect account with your locations configured, including timezone, address, and fulfillment types for each one.

A POS connected to Deliverect. Your POS needs to already be connected to Deliverect, with accurate menu and hours data flowing through. Any POS that's integrated with Deliverect works with Thanx, and Deliverect regularly adds new POS providers, so if you're unsure whether your system qualifies, that's the list to check.

No custom development required on your side. Unlike building a bespoke POS integration, Deliverect is a connection Thanx already knows how to use. Implementation is handled together with your Thanx team rather than left to your engineering team to build from scratch.

Setup steps

Here's what moving forward with Deliverect typically looks like, from first conversation to your first live order.

1. Confirm fit. Your Thanx team confirms Deliverect is the right path for your POS setup, rather than a native integration, and walks through what to expect for your specific brand.
2. Verify your Deliverect account and stores. Every location you plan to launch needs to be configured in Deliverect with the correct timezone, address, and fulfillment types, and the Thanx sales channel enabled on your account.
3. Confirm your POS connection is stable. Your Thanx team checks that your POS-to-Deliverect connection is live, and that your menu and hours are displaying correctly inside Deliverect before moving forward.
4. Connect Deliverect to Thanx. Using your Deliverect account credentials, your Thanx team creates the connection on our side. This is a guided, implementation-led step, not something you're left to configure alone.
5. Map your locations. Each of your locations gets mapped between Deliverect and Thanx, using location IDs for a reliable match.
6. Import and validate your menu. Categories, items, modifiers (including nested modifiers), images, and pricing sync in and get checked against what's live in Deliverect. This is also where any Thanx-side merchandising, like category banners or item upsells, gets configured.
7. Confirm payment setup. Online payments run through Deliverect Pay. Your team runs a test transaction to confirm it completes end to end before going live.
8. Validate hours and availability. Regular hours, holiday hours, and store status (open, busy, paused, closed) get checked against what you expect to see.
9. Run test orders. At least one pickup and, if applicable, one delivery test order gets placed and confirmed before any guest sees the integration live.

None of this requires your engineering team to build anything from scratch. If you already use Deliverect to manage your POS connection, most of this setup is confirming configuration that already exists rather than creating something new. Brands evaluating a switch from another loyalty or ordering platform can expect steps 1 through 5 to run in parallel with the rest of their migration, since none of it depends on decommissioning anything on the old platform first. For most brands, this process is measured in days, not months.

How data flows

Understanding how data moves between systems is often the first question a technical evaluator asks, so here's the full picture.

Menu and hours flow from Deliverect to Thanx. Whatever's set up in Deliverect, whether your menu is managed by your POS or Deliverect's own menu tool, syncs into Thanx on a short refresh cycle. Mark an item 86'd (sold out) in Deliverect, and Thanx reflects it automatically, either greying it out or hiding it, based on your preference.

Orders flow from Thanx to Deliverect to your POS, and confirmation flows back. This is the one behavior that's genuinely different from Thanx's other integrations, so it's worth understanding before you commit to it. A successful checkout means Deliverect received the order, not that your POS has accepted it yet. If the POS doesn't confirm within 5 seconds, the guest sees "Order submitted," and confirmation can take up to several minutes before resolving to "Order placed successfully," or, if the POS rejects it, "We couldn't confirm your order," with an automatic retry option.

Delivery flows through Deliverect Dispatch. For delivery orders, Deliverect selects and manages the courier (Uber, DoorDash, and similar) based on your configuration. Thanx doesn't choose the courier or process courier invoices.

Payments flow through Deliverect Pay, a hosted payment experience, with the resulting payment attached to the order at checkout.

Loyalty stays entirely on the Thanx side. Guests enroll at checkout, register cards for card-linked loyalty, earn points on every digital purchase, and redeem rewards, all independent of which POS or ordering provider sits underneath.

None of this locks your guest or loyalty data into Deliverect. Deliverect handles the order and menu plumbing; Thanx owns the guest relationship, the loyalty data, and the reporting on top of it.

Support resources

If you're evaluating Deliverect as your path to Thanx, your Thanx team walks through fit, setup, and timeline before you commit to anything. Once live, Thanx support will help address any questions or issues.

Talk to our team about your specific POS setup, or explore Thanx's other ordering integrations.

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