The digitization of restaurants and the increasing prevalence of third-party delivery have made the restaurant industry more competitive than ever – building a loyal and engaged customer base is a must-have for long-term success. A well-designed guest engagement and loyalty program can be a game-changer, helping foster customer loyalty and driving repeat business, but selecting
In this in-depth white paper, we walk you through actionable steps you can take to better understand & measure your restaurant loyalty program, and then how to improve upon it.
Learn how to drive revenue with loyalty-integrated digital ordering with this data-driven guide to winning customers on first party ordering channels with Thanx + Olo.
Thanx makes it easy to transition your loyalty program from other providers, with the fastest launch process in the market.
Credit card linkage from Thanx is secure, reliable and the fastest way to grow your program. In this guide, we walk you through the benefits associated with secure credit card linkage.
How lessons from the travel industry’s response to online travel agencies may enable restaurants to survive (and hopefully thrive) in a delivery-heavy future.
Calculate the profitability of driving your owned ordering channel growth. Play with assumptions, third-party commissions, and calculate both top-line revenue from online channels and savings from direct ordering.
Businesses today juggle a variety of marketing point solutions and data feeds — email tools, plastic card loyalty programs, mobile apps, customer surveys, mystery shoppers, social, reservations, online ordering, and more — with no single view of the customer. Siloed technologies slow your team down and make it impossible to turn data into action. When
Thanx makes data-driven guest engagement easy. Unlike LevelUp, Thanx offers: A best-in-class native ordering experience that will delight your customers and won’t cost you a fortune to upgrade Automatic creation of over 40 default customer segments with one-click targeted campaigns & custom segment creation for no added cost Transparent, predictable pricing that won’t have your
The restaurant industry is unparalleled in how dynamic it is.Forever changing, forever in flux, wildly dynamic and in constant response to consumers’ needs, what was a competitive industry simply because of consumers having countless choices to satisfy their dining desires has seen a whole new competitive element change the landscape of business: Delivery. Covering three
The restaurant industry is constantly evolving, and it’s making it harder for operators to maintain revenue growth. The shifting trends present new problems for restaurant operators, including but not limited to: Declining visits as a result of strong competition and non-traditional eateries Less foot traffic as customers turn to online choices Profit loss from delivery
In this informative guide, we’ll discuss the 5 pillars of pizza restaurant customer engagement and give you actionable tips to engage your customers in personalized and meaningful ways. We’ll also share real-life success stories of pizza restaurants who use customer engagement to grow their revenue and create raving fans.
Restaurant goers have high expectations. They expect great food, prompt service, and affordable prices from full-service restaurants. Even if your restaurant excels in all three areas, there’s no guarantee that customers will come back. To drive customer loyalty, full-service restaurants must provide a positive experience; an experience that doesn’t start and stop with a meal.
Consumers have made a statement. They want tailored, personalized experiences and they’re willing to take their business elsewhere if a merchant can’t deliver. How can your business handle these demands? With customer engagement. To get a closer look at how customer engagement can help your business, let’s look at how it works. In this guide,
We teamed up with five influential industry leaders to bring you our Customer Engagement Predictions for 2019 and beyond. From bleeding edge technology advancements to radical personalization efforts, the world of customer engagement is about to be rocked.
There’s no denying that engaged customers are extremely valuable. Engaged customers represent a 23 percent premium in terms of wallet share, profitability, revenue, and relationship growth. But to succeed at customer engagement you need to offer a highly personalized customer experience. And, despite the massive upside, 70 percent of merchants fail to personalize their marketing campaigns.
Introduction Imagine your ideal customers. They likely return to your business locations often, love your products or services, encourage their friends to visit and spend more money each time. They have a strong, thriving relationship with your business. It’s important to understand their habits to effectively engage them and grow overall loyalty. Growing advocacy and
Introduction Customer engagement can be tricky for convenience stores. Between 65 to 75% of convenience store customers buy gas but never enter the store, according to CSNews. So how do you engage with customers that pump, pay, and go? A strong customer engagement strategy is necessary for convenience stores to survive. The real profits are made on in-store
Introduction Why your loyalty program is failing – but can still be fixed. Building customer loyalty is — and has to be — the primary focus of every business. Loyal customers spend more per purchase, visit more frequently, and are the number one source of new referrals. In fact, loyalty represents a business’s single most
Introduction The car wash industry is intensely competitive, which makes it difficult to engage customers and create loyalty. Several factors directly influence car wash success including weather conditions, location, competition, and the time of the year. Without the right customer data in place, it can be difficult to tackle these challenges and engage customers in
Introduction The data revolution has become table stakes for companies that do business online, however, brick-and-mortar businesses still have a ways to go when it comes to collecting and using customer data. This guide will introduce offline merchants (restaurants, car washes, cafes, retailers, etc) to a new way of thinking about capturing and using customer
Introduction How engaged are your customers? Engaged customers are loyal customers. They spend more, visit your business more frequently, and refer other great customers like themselves to your business. Given the importance of customer engagement, it’s not surprising to learn that it’s a top priority for merchants, especially multi-location, offline businesses that rely on a