Implementation

Included with Thanx

With 400+ loyalty programs, transitions and brand launches under our belt, we offer the fastest deployments of any provider on the market. Whether you decide to build your own custom digital experience or deploy with our white-label experiences, rest assured that you will be live in no time.

What you can expect during the implementation phase:

  • We’ll work together to define your goals & specific requirements for launch
  • Transparent deadlines and communications along the way
  • Best practices & strategic guidance to ensure your program is successful at launch, and years down the line

The Thanx implementation was one of the best and quickest I’ve seen. Knowing the Thanx support team was personally handling customer service made for a smooth transition. The entire onboarding process supported my biggest goal, which is having the bandwidth to do more data-driven marketing without spending all day on it.

Seth Cohen, Partner at Sweetfin

Here at Thanx, we’re committed to The Three S’s:

  • Success

    Customer success with your specific goals in mind.

  • Support

    Award-winning, end-user support for your guests.

  • Services

    Professional services to augment your team when you need it.

1. Customer Success

Included with Thanx

Thanx’s team of experienced, dedicated, trusted advisors are committed to your long-term success. With years of marketing and digital strategy experience, our account management team becomes an extension of your team, proactively working to understand your digital transformation goals and business objectives and to find and implement innovative solutions.

Customer Success that goes beyond:

  • Our customer success managers are seasoned industry-experts who seek to understand what makes your brand different.
  • We don’t just answer questions about the product. We help you understand how to drive outcomes in alignment with your goals.
  • Think of us as an extension of your team. We will help you run campaigns, come up with ideas, and more!

Partnerships are only as strong as every member of the team. The account managers I work with and the Thanx customer support team have consistently exceeded my expectations, both in understanding Pizzeria Locales’ unique business needs and recommending innovative solutions at every turn.

Chris Donato, Operations Director at Pizzeria Locale

3. Professional Services

For clients looking for an additional level of support, Thanx offers advisory services covering:

  • Integrated marketing strategy and planning along with campaign development
  • Creative direction & implementation
  • Actionable customer insights through data analysis and reporting
  • Related marketing services including advertising, content creation, media planning, SEO, SEM
Headshot of Matt Smith from Tocaya Organica for Thanx

Matt, CMO at Tocaya Organica, utilized Thanx’s professional services to launch 9 campaigns that resulted in $16k in incremental revenue in <30 days.

View case study