15x more signups per location than Punchh.

80% of consumers join Thanx-powered loyalty programs through our industry-leading web ordering experiences.

Comparison How it works

Unlike Punchh, Thanx:

  • Automatically enrolls 100% of online ordering customers into loyalty
  • Loyalty doesn’t exclude customers by requiring a mobile app download to participate

Punchh relies on app downloads for guests to engage with your loyalty program creating an enormous barrier for the 80% of your customers who will never download your mobile app.

Thanx’s approach to loyalty enrollment is a game changer for growing your customer database. 100% of digital purchasers become loyalty members. As a result, Thanx delivers 15x more signups than Punchh, quarter after quarter.

2 screenshots from the USHG Daily Provisions mobile app by Thanx highlighting the "save & earn rewards" button

Thanx offers non-discount reward options that increase engagement by 275%.

Generic discounts rarely achieve higher than 15% redemption rates. Thanx targeted non-discount rewards achieve 45%+ redemption rates.

Unlike Punchh, Thanx:

  • Offers experiential and status-based rewards like Hidden Menu and Access Pass
  • Includes a self-service loyalty program and rewards marketplace editor

Read more about:

UI of an example access pass from Thanx

Thanx drives 20%+ loyalty participation rates in less than 6 weeks.

Many Punchh loyalty programs track only 5% of total revenue. Thanx customers routinely achieve 20% or higher participation rates in just the first few weeks after launch.

Comparison How it works

Unlike Punchh, Thanx:

  • Tracks every credit/debit purchase without consumers having to jump through hoops with receipts and codes
  • Enables your guests to pay as they normally would and earn progress without having to “check-in” on all future purchases both in-store and online
  • Captures 57% more data than Punchh. And while Punchh will tell you that “no one links cards,” in fact, hundreds of millions of consumers in the U.S. have a linked card.

Why Card-Linked Loyalty?

Punchh programs require your customers to identify themselves to earn progress (by scanning a QR code, uploading a receipt, or giving their phone number to a staff member).

With Thanx, guests pay with a registered card and Thanx handles the rest. Thanx user experiences never allow guest checkout and keep customers signed in. Because it’s effortless, merchants using Thanx capture 57% more purchases than Punchh (based on data from real Punchh customers)*.

Bubble area chart showing the difference in loyalty participation rates between Thanx and Punchh

Thanx drives 15% higher frequency.

Thanx is more effective at activating your customers and encouraging repeat purchases.

Comparison How it works

Unlike Punchh, Thanx offers:

  • Lifecycle insights and marketing automations designed to activate customers from enrollment to 3rd purchase.
  • Easy-to-use one-click A/B testing tools that empower bandwidth-constrained teams to iteratively improve conversion rates with minimal effort.
  • One-click reordering on app and web with loyalty seamlessly built in.

See how A/B testing works

Punchh offers no A/B testing capability and running campaigns to activate your newly acquired customers is a completely manual process.

Thanx offers purpose-built tools for activating and converting more customers into repeat guests. Better, easier-to-use marketing tools and ordering that’s designed for conversion are just two of the reasons that Thanx drives 15% higher frequency overall.

Bar chart of the Customer Lifecycle from Thanx, with an arrow pointing to the 2nd purchase segment

Thanx apps cost less and have an average 4.9-star rating in the app store.

Branded apps built by Punchh regularly slip below 4 stars. Thanx-built apps in the Apple store have an average 4.9-star rating.

Comparison How it works

Unlike Punchh, Thanx:

  • Updates all of our branded apps monthly to keep up with Apple and Google OS updates.
  • Apps are free. Aside from a modest setup fee, you’ll never pay for maintenance, improvements, or requested changes.
  • Allows merchants to update content in the app anytime. Update banners, imagery, and promotions any time with just a few clicks. No code or developer required.

Watch video

Punchh charges a per location per month fee for branded mobile apps. And depending on what package you buy, you might get one, maybe two updates a year.

Thanx updates and maintains all of our branded apps weekly for free. When we make improvements, we roll them out to all apps, automatically. Our approach removes the hassle for IT and keeps our apps fresh. That’s why Thanx apps average 4.9 stars.

The breakdown

Features Thanx Punchh
Online ordering
Branded mobile apps Tick Tick
Web ordering Tick Cross
Pickup & delivery Tick Tick
Curbside ordering Tick $$$
Tableside ordering Tick Cross
Catering Tick Cross
CRM / Customer Insights Tick Tick
Visit-based Tick Tick
Spend-based Tick Tick
Tiers-based Tick Tick
Points-based Tick Tick
Bonus points Tick Tick
Surprise & Delight Tick Cross
Hidden Menus Tick Cross
Experiential rewards Tick Cross
Access Passes Tick Cross
Self-service Loyalty Program Designer Tick Cross
Self-service digital Rewards Marketplace Tick Cross
One-time campaigns Tick Tick
Automated campaigns Pre-built and custom Pre-built only
Pre-built segments Tick Tick
Custom segments Tick Tick
Email, SMS, Push Tick Tick
In-app “Broadcasts” Tick Cross
Lifecycle Marketing Insights and Recommendations Tick Cross
Lifecycle industry benchmarks Tick Cross
A/B testing for one-time campaigns Tick Cross
A/B testing for automated campaigns Tick Cross
One-click automation of winning variant Tick Cross
Campaign reporting Tick Tick
A/B testing campaign reporting Tick Cross
Mobile apps
Branded app design Tick Tick
Mobile ordering Tick Tick
Integrated loyalty Tick Tick
APIs for custom mobile apps Tick Tick
Self-service Content Management System (CMS) Tick Cross
App updates Monthly Once a year
Subscription fee None Per loc per month
Ongoing maintenance Included $$$
Support + services
Dedicated account manager Tick Partly
Live chat Tick Cross
Managed user support Tick Cross