Offers and rewards don’t drive loyalty and brand affinity. True loyalty requires a deep understanding of the guest and the ability to engage with them as an individual.Watch video
Our secret: With Thanx, guests earn progress simply by paying online or in-store as they normally would. Thanx uses credit card linkage behind the scenes to capture purchase data. No punch cards, QR codes, or phone numbers required.
98% of guests enrolled in Thanx loyalty programs remain active 2 years later. Compare that to traditional loyalty at 40% after just 6 months.
Our secret: With Thanx, purchase data is tracked automatically, resulting in better data and better outcomes. Thanx-powered loyalty programs build connections that result in increased frequency, reduced churn, and ultimately increased customer LTV.
A recent bounce back campaign had a 59% open rate and resulted in the highest return rate of guests making a second purchase within 28 days, the highest return rate we have seen since before COVID.
Our secret: Focus your limited budget on what really matters: building connections and changing guest behavior. Offer relevant incentives only to your highest-value customers at the right moment, on the right channel.
Guests today want to feel a connection to your brand. With flexible loyalty, you can offer unique, personalized experiences instead of promos and discounts.
Loyalty is a fantastic way to differentiate and elevate your brand story. Customize your program and get creative!
Capture and respond to verified customer feedback alongside purchase context. Use critical and important feedback indicators to prioritize the highest-value outreach.
Identify and resolve problems by location and staff member with automated keyword sentiment reporting powered by Natural Language Processing (NLP).
Simply asking for feedback increases frequency by 7%, responding personally by 14%, and when offered with an incentive by 23%.
Our secret: Done right, digital purchasing massively accelerates the growth of your customer database unlike any other sign-up method. In just a few weeks, you will have a wealth of data available for personalized marketing.
Our secret: Thanx helps you understand and segment customers based on their lifecycle stage. Because getting a second visit from a trial customer is very different than bring back a lapsed customer or driving incremental purchases from a regular.