It all starts with knowing your customers personally…as if you were on point 24 hours a day and had an infallible memory. Thanx is the system of record for your customer data enabling smarter decisions throughout every element of your business.Request a demo
We’ve got in-depth data with all the deets about your customers including vital stats like average check, visits per month, lifetime value, what they buy, when they buy, and much more.
Thanx measures customer satisfaction after every purchase — in real-time, in private, and tied to specific, actual customers. Net Promoter Score is a leading indicator of success; Thanx even identifies what customers are most commonly saying when they rave or complain so you can take action.
Even fast-growing businesses have slow times. Our at-a-glance reports tell you when your best customers are coming in and what they’re worth. No analytics team required. With Thanx, deadtime is a thing of the past and VIPs finally get the love they deserve.
Almost 80% of your revenue comes from just one-fifth of your customers. Acquiring new customers is important, but it’s seven times more cost effective to gain an incremental visit from an existing customer. Do you know who your VIPs are?Schedule a demo
Take the guessing game out of competitive benchmarking so you can measure the impact of a new store opening or menu change. Your competition will wonder how you know their secrets.
Stop blasting customers with blanket promotions that don’t work. Thanx is your automated customer engagement platform that does the work of marketing for you.Request a demo
With Thanx, you know the value of every customer and when they visited so you can respond appropriately. Reply to everyone or focus on those who matter most (do it personally or give responsibility to GMs/franchisees). You can even provide an incentive to return.
Thanx targets the weekend-only customer who you want to see on Wednesdays, informs the VIP of your newest store opening closer to their office, and stops sending dessert promotions to the health-conscious diner (except on cheat days of course). Modern consumers expect personalization; Thanx turbocharges it.
With tiers you can do your best airline impression and reward customers differently — invitations to special events, rad schwag, or whatever you can imagine. Thanx is infinitely flexible.
Help your customers go for the gold!
Remember Sully, that customer who used to come in all the time? Until he didn’t. What happened? Thanx merchants don’t have to wonder; they’ve got the power of Winback, the most sophisticated automated retention tool on the market — with “set-it-and-forget-it” simplicity.