Switching to Thanx delivered a modern digital customer experience with seamless online ordering integration and an effortless 360º view of the customer.
PINCHO partners with Thanx to offer a truly best-in-class native ordering and digital experience to their customers. Bold, beautiful images, a streamlined user experience, and best-in-class native ordering are just a few of the perks of their new mobile app. The transition made it easy for existing users to upgrade: no new app installation was required and all rewards were fully transitioned in advance of the upgrade. Best of all, users no longer need to deal with the hassles of scanning their app every time to earn progress.
Hungry diners had trouble finding the menu and placing an order. The navigation lacked compelling images of their mouth-watering burgers, bowls, and salads. Each page had dense information, making the experience feel cumbersome and complicated.
The new experience puts PINCHO’s food front-and-center. Optimized for ordering, the new navigation starts with beautiful pictures of their menu and encourages exploration. Great visual design, including well-balanced typography and a UI that guides customers, make the experience feel more modern and convenient.
For PINCHO’s existing customers, the transition to the new app happened effortlessly overnight. Everyone already registered had their existing rewards waiting for them and new users were welcomed with a simpler process all-around making the app and rewards more accessible.
PINCHO was thrilled that their customers no longer had to pull out their app every time they wanted to earn progress. Now, they have easy to use, self-service tools to market to their customers which they didn’t have with LevelUp.
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