Announcing Live Chat Support from Thanx

UI of Thanx Live Chat support feature

Here at Thanx, we pride ourselves on making sophisticated marketing for restaurants and brick-and-mortar brands as easy and effortless as possible. We’re happy to announce that our latest feature, Live Chat, furthers that mission.

We’ve always offered Thanx merchants end-user support. Our dedicated team of support professionals handle customer inquiries regarding everything from login questions to reward redemptions. And now, we are the only loyalty and guest engagement platform to provide real-time chat support within the merchant dashboard. 

We know how important it is for your teams to move as quickly as possible. With Live Chat support, you and your team can do just that.

Our industry leading U.S.-based support team has answers for all your questions around:

  • Campaign configuration and best practices
  • Segmentation and personalization
  • Customer Lifecycle Reporting
  • Hidden menus
  • And much more

With the challenges facing our industry, our marketing team needs to be able to launch new campaigns quickly and be agile in our promotional strategy. The Thanx live chat feature helps our team get the answers they need immediately, which improves our ability to offer engaging programs to our customers and drive incremental revenue. The real-time support we have received from Thanx is unmatched.

– Bailey Scoville, VP of Strategy for Kneaders Bakery and Cafe

Our support team is available to respond to any and all inquires within an average of 3 minutes between 8AM to 6PM PST, Monday through Friday.