Feedback from your customers is the lifeblood of many businesses and how you respond can have an impact on the reputation of your business you’ve worked so hard to build. It also impacts if the customer chooses to walk away forever or come back and give you a second chance. We interviewed thousands of table service restaurants to get a taste for how customer feedback helps them understand their best customers. What surprised us about our findings was that this customer feedback actually helped the restaurants increase their revenue by up to 22 percent.
Check out the insightful infographic to discover more and read our blog post for all the details.