Customer loyalty should be delightful, not difficult. Customers participate in your Thanx loyalty program whenever they pay as usual — no QR codes, no phone numbers to enter, nothing to scan or stamp.
Your rich Thanx customer data lives in your dashboard. Respond to customer feedback, track customer behavior and spend over time, and see your data come to life in the form of complete customer profiles.
The Thanx mobile platform allows you to provide your customers with a rich mobile experience rooted in loyalty, that includes real-time notifications, loyalty tracking, two-way communication and more.
Thanx Exclusive Deals allows merchants to sell goods, services and events to loyalty members, right within their Thanx app. Exclusive Deals makes your loyalty app into another revenue stream for your business, with special offers, event tickets, and upfront purchasing right within the Thanx app.
Engage your customers in 1-to-1 dialogues to increase frequency, spending, and satisfaction. With integrated NPS, Thanx gives businesses two huge strategic advantages: identify your most valuable customers and track satisfaction over time across your brand or by location.
Personalized emails are more than twice as likely to be opened. Using customer data, you have the information you need to send personalized email campaigns that drive revenue. Thanx integrates seamlessly with your email service provider to make your emails smarter and more targeted.
Deploy and track targeted marketing campaigns directly to your customers’ smartphones. Measure ROI in real-time, to the dollar, within the Thanx platform. No more blind campaigns, just intelligent offers that will resonate with your customers.
Create custom offers for individual groups — from a lunch promotion for everyone in your neighborhood, to free drink refills for students at the university down the street. Thanx lets you tag customers based on a unique feature, and then market to them differently.
Never miss a birthday! Celebrate your VIPs on their special day with limited-time birthday offers. Customers receive delightful push notifications automatically with Thanx’s Birthday feature enabled.
Everyone — from CEOs to individual store managers — can use Thanx to understand VIPs, track feedback and measure campaign success. Allow employees across the organization to have the access they need to make smart business decisions, track goals, and respond to customer feedback.
Let your happiest customers spread the word about your business through Thanx’s referral feature, Thanxgiving. Customers referred through Thanxgiving spend 75-150% more on average. It’s like word-of-mouth, but with transparent data.
Whether it’s the Tuesday afternoon slump or the summer break slowdown, every business knows when they’re facing “slow times”. Tactics like coupons and advertising don’t meaningfully change customer behavior, but Timeshift offers sent to your best customers can increase sales during “slow times” by 20%.
VIP customers drive a disproportionate amount of revenue, so treat them like royalty! Use Thanx data to automatically identify your top spenders, and engage them with elite status, customized offers, and personalized communication.
What should you do when a previously loyal customer stops coming in? Minimize customer churn by proactively reaching out to customers at risk of lapsing. Use Thanx’s customer data to make each offer timely, personalized, and ROI positive.
Don’t let your messages compete for attention in an inbox — achieve genuine customer engagement through targeted push notifications, sent directly to customers’ smartphones.
Thanx’s Merchant Success team has been proven to dramatically increase ROI. Dedicated Merchant Success Managers will help you analyze customer data, share best practices, and ensure that you’re keeping your customers happy and loyal. We’re on your team!
We put your brand front and center in fully-branded marketing materials. Created by our in-house designers, we are dedicated to helping you promote your new loyalty program both in-store and online. We take your business into account and create unique materials that work for you, whether you run a carwash or an ice cream shop.
When item-level data is enabled, each transaction becomes an opportunity to get to know your customer better and provide more targeted offers that delight. We gather transaction data whenever your customer swipes a credit card. Painless and powerful — that’s how we like our data. *Available on select POS - contact us for more info.
For enterprise brands looking to stand out, leverage our deep mobile experience to build your brand’s mobile experience. Thanx branded apps are powered by loyalty and driven by data. And, like the Thanx app, boasts a no-hassle user experience, as well as complete back-end data collection for merchants.
Don’t wait to get the reports you need. Data is pulled from Thanx transactions into your dashboard instantaneously, so you can make up-to-the minute business decisions. Thanx allows you to control your own data instead of waiting for a monthly report to be generated — your reports are always ready.