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Customer Story

Honest Mary's

Hand holding a smartphone showing the Honest Mary’s mobile ordering page with the tagline ‘Life-giving, feel-good food’ above a colorful grain bowl, and a promotion for a free almond cookie.
Thanx has been one of the driving forces behind our 17.8% same-store sales growth. The platform’s ability to turn guest insights into action has been a game changer.
Nelson Monteith, Founder & CEO
Honest Mary's

Honest Mary’s, a fast-casual brand based in Austin, TX, partnered with Thanx and marketing agency SpeakScale to transform their basic loyalty program with Toast into a full-scale growth engine. With advanced segmentation, customizable app UX, and automated lifecycle marketing, they grew same-store sales by 17.8%, doubled industry benchmarks for revenue capture, and consistently see 425+ loyalty signups per location per month.

Download Case Study
17.8%
Same-Store Sales Growth
32.2%
Revenue Capture Rate (2x QSR benchmark)
88%
First Purchase Activation Rate
Two Honest Mary’s mobile screens displaying loyalty rewards and bowl options. One shows available rewards like $4 off or a free bowl, and the other displays custom bowl options including Grilled Chicken Bowl and Farmers Market Bowl.

Why Honest Mary’s Chose Thanx

  • Designed for Lifecycle Marketing: Honest Mary’s needed a way to nurture first timers into coming back just a few more times. Thanx delivered with one-click, behavior-based automations, lifecycle funnel reporting, and performance benchmarks—making targeted engagement effortless.
  • A/B Testing and Optimization: To drive results, Honest Mary’s knew they had to test and learn. Thanx made it easy with built-in A/B testing and clear reporting to reveal what drives revenue—fast.
  • A Dynamic, Custom App Experience: Honest Mary’s wanted a high-quality, branded app experience that could evolve over time without expensive development work. Thanx provided a custom app that felt native to their brand and intuitive for guests.
  • Real, Measurable Revenue Impact: Above all, Honest Mary’s wanted proof that marketing efforts could directly influence same-store sales. With Thanx, they finally had the tools—and the data—to show it.

What Made It Work

1. Lifecycle Campaigns That Convert

SpeakScale, the marketing agency that runs marketing for Honest Mary’s, built targeted campaigns using Thanx automations, turning one-time guests into loyal regulars. These automations helped Honest Mary’s achieve 88% first purchase activation, beating industry benchmarks.

We’re turning loyalty and guest data into meaningful revenue growth.

Founder & CEO Nelson Monteith

2. Easy-to-Use A/B Testing and Reporting

With Thanx’s built-in testing tools, the SpeakScale team was able to optimize guest messages to improve ROI continuously. This iterative testing was not only easy, but it also helped scale revenue-driving offers across all locations.

3. Custom App UX That Reflects the Brand

Thanx’s app customization tools made it easy to design and evolve an app that felt like an extension of the Honest Mary’s brand—clean, intuitive, and life-giving.

The app feels like a natural extension of the Honest Mary’s experience.

Founder & CEO Nelson Monteith

4. Data-Driven Offer Strategy

Using Thanx segmentation tools, Honest Mary’s now delivers the right offers at the right moment. Their 32.2% revenue capture rate is nearly double the QSR average.

Two Honest Mary’s promotional graphics: one featuring a labeled Miso Spring Salad with fresh ingredients, and the other offering a graduation catering discount with the promo code GRADUATE15.

5.Operational Partnership That Drives Results

SpeakScale + Thanx worked together to implement and optimize the program, supporting Honest Mary’s through launch and ongoing growth.

Thanx gives us the precision tools to turn guest data into revenue.

Co-Founder Hunter Stensrud

Get the full story

Read the full case study by downloading the PDF.

Full case study Talk to SpeakScale
Overhead view of six colorful grain bowls from Honest Mary’s, featuring a variety of fresh ingredients like rice, black beans, greens, sweet potatoes, pickled onions, sauces, and vegetables, arranged on a light surface.

Want to learn how Honest Mary’s drove 17.8% same-store sales growth?

Schedule a demo
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