It’s no secret that traditional apps fail at building customer loyalty.
Forcing customers to scan QR codes, “check in” on their phones, or take
photos of receipts — every time they visit — doesn’t work. Customers cease
to use these apps soon after download.
Even worse, these poor user experiences result in 2 to 3-star ratings in the
app store — the primary place that millennials discover brands. With a poor
mobile reputation, brands will never succeed at engaging modern consumers.
Keeping in mind that
the most loyal 25% of customers make up almost 70% of revenue,
brands cannot tolerate apps that
require customers to endure frustrating and time-consuming hurdles to earn
At Thanx, we think about branded apps
than everyone else. Here’s how:
No-hassle user experience for customers
No added steps for consumers during/after checkout — which means no clunky
QR codes, no alternate forms of payment, no fumbling around with phones.
Customer loyalty needs to be frictionless to generate long-term success.
Zero hardware or point-of-sale integration required
Finally, a branded app that takes I.T. headaches out of the equation — no
hardware, no installation, and no maintenance required to provide your
customers a world-class loyalty experience (not to mention keeping costs and
development time as low as possible).
Work with Silicon Valley’s most talented engineers to create an app that
best serves your customers — features like ordering, customizable rewards,
and VIP treatment are just the beginning —there’s nothing we can’t build.
Built on our sophisticated analytics platform, a Thanx custom-branded
loyalty app ensures merchants can launch data-driven marketing campaigns
program alone delivers 566% ROI after just two months of use — without
merchants ever having to lift a finger.
Take a look at what a few of our
happy merchant partners
have to say:
We evaluated a number of loyalty solutions on the market, but everything we looked at forced consumers to participate in extra steps. We didn’t want to complicate the experience. Rewards should be easy and fun — and that’s what Thanx delivers with our custom SusieFavors program.”
We needed a world-class partner to take our decade-old loyalty program to the next level — and that’s exactly what we found in Thanx. Previously, our customers had to carry around a plastic card — which most forgot to do. Now all they have to do is pay as usual and the Lou Malnati’s app automatically informs them of their next reward. In addition, Thanx made it easy for them to quickly identify nearby locations and even order a pizza right from within the app.”
At 2nd Time Around, we are constantly searching for ways to connect and engage with our customers better—across every touch point. And, through those interactions, learn more about the customer so we can simply serve them better. The Thanx Branded App connects us to our most loyal customers through direct one-to-one mobile communication. With the Thanx Branded App, we benefit from actionable data, on-demand push notifications, real-time Net Promoter Scores (NPS) tied to customer lifetime value, and detailed customer segmentation. It’s important for us to know exactly how much money each customer spends and precisely how satisfied they are after each visit… and now we actually can.”
Branded App case study
to discover how merchants are generating 5% same-store sales growth by
partnering with Thanx.
Merchants can go live with a Thanx branded loyalty card app in less than 30
days — at a fraction of the cost of a traditional loyalty program, and with
a guaranteed 5-star app store rating.
to talk about launching your own branded iOS and Android app today.
We’ll get right back to you.