Frequently Asked Questions FAQs about Thanx and how effortless customer loyalty works

Yes. Customers simply upload their cash receipts to the Thanx app and receive reward progress instantly.

No — that’s the magic of Thanx! You get better customer intelligence than you would from any other marketing platform without ever having to (1) touch your point-of-sale, (2) introduce additional hardware, or (3) ask customers to go through extra steps at checkout.

Your Thanx Merchant Success manager works tirelessly to promote your program. Across all the services Merchant Success provides — which includes producing marketing materials, distributing in-store collateral, adding sign-up fields onto your website, strategizing about best practices, and employee training — Thanx has you covered.

Extremely. At most merchants, more than 80% of consumers complete loyalty registration (including linking at least one credit/debit card) — which is nearly 2x higher than the registration rate of traditional plastic card loyalty programs.

Thanx uses the same technology, “tokenization,” implemented by Apple for Apple Pay — and we’ve been using it for 2 more years than Apple! What's cool about Thanx is that customers actually never “share” their credit card information. Thanx works without ever seeing, knowing, or storing any customer’s credit card information.

Thanx works with hundreds of businesses across the United States — and adds more every single day. For a complete list, please email our sales team. Also remember that unlike other loyalty and marketing providers, Thanx exists to foster deeper loyalty from your best customers. We’re not in the business of sending a bunch of discounters to your doorstep.

Thanx is happy to provide discounts to merchants who commit to using Thanx for 12 months or more. For pricing information, please email our sales team.

As little as possible. We designed Thanx specifically for multi-location businesses — once you sign up, we provide out-of-the-box tools to streamline employee training and track employee adoption across all your locations. Thanx also eliminates all added steps at checkout for customers, which prevents employees from having to jump through a bunch of extra hoops. There’s no authorizing a “check-in” or scanning a clunky barcode at every single customer visit.

Transition it. We’ve transitioned hundreds of businesses from a previous loyalty program to Thanx. We’ve got the process down to a science, with a track record of converting 90% of loyal customers to your Thanx program just weeks after launch.

Yes. Thanx uses email when that is the best channel for the receiving customer. Thanx also connects to your current email service provider, so that you can use purchase and other loyalty data to improve the success of your email marketing.

You shouldn’t! Unlike other marketing platforms, Thanx provides tools to personally engage your best customers in the exact way you want. Offer any incentive you can think of — monetary discount, fabulous branded experience, personalized item-based rewards — the choice is yours. Thanx makes it happen.

Thanx makes marketing effortless for hundreds of businesses across the United States, with support from some of the brightest minds in Silicon Valley. We exist to eliminate operational headaches. Please see our Merchant Success page for more details.

Thanx isn’t a loyalty program. Thanx is a marketing platform that increases customer loyalty and fosters more beneficial personal relationships between merchants and their best customers. Please see the results on our homepage, as we think they speak for themselves — +7x faster growth, +2.3x customer retention, and +4x better results.

No. Thanx cares whether customers visit more often and/or spend more money, not whether customers bought a green or blue hammer or ordered red or white wine. We’ve modeled our approach after Starbucks — the most successful loyalty program in the world — which focuses on recency, frequency, and lifetime value. Not SKUs.

With Thanx, you own all your data. We upload any pre-existing customer information into the Thanx system to facilitate a seamless transition, and allow you to export your Thanx data any time you like.

Yes. Being mobile is one of the reasons Thanx is so powerful. Plus, Thanx is the only provider that allows you to launch a customer marketing program as part of the Thanx app, design your own branded app, or both. We are “marketing made effortless,” after all.

We do! Know of a business who should be Thanx-ing their best customers? Refer them here (and earn a referral bonus!): Thanx Merchant Referral Program

You can run the world's smartest loyalty program. No hardware, no plastic cards — just more business.

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